Policies

HOURS OF OPERATION

MONDAY- THURSDAY 7AM-7PM

FRIDAY 7AM-5:30PM

DROP OFF PROTOCOL: All pups must be dropped off between the hours of 7AM-10AM. For the ultimate comfort and safety of our pack members we do not allow pick ups and drop offs outside our hours. Late arrival fee will apply to all arrivals after 10am sharp and 7pm sharp. For the utmost safety of all our daycare dogs, they must be on a leash and lead to the gate upon arrival.

RESERVATION BOOKING: All pups must be pre-booked through our third party booking app. Same day booking is permitted if falling within drop off guidelines.

CANCELATIONS: All cancellations must be no later than 7PM the evening before the reservation or daycare cost will ensue.

VACCINATIONS: All dogs to be up to date on Rabies, Distemper/Parvo (DHPP), and bordatella (kennel cough) vaccines. Photo proof of vaccination records on their first day of play with us and updated records when ones expire. Flea and tick control is strongly recommended, but please refrain from applying products on the day your dog attends daycare.

FEEDING: All feedings must come in a labeled container or baggie. All pups are given time to rest and digest after feedings to reduce the chances of bloat.

COLLARS: All dogs must wear a collar while participating in a day of play with us. Collars must be well fitted and not too loose.

PARKING: Parking is limited so please continue to park in our inlet driveway and not our neighboring parking lot. We must keep the fire route clear for everyone’s safety.

PACKAGE EXPIRY: Packages expire after 6 months from first day use. Package credits are trackable through our app.

DAILY ADD ON’S: Baths are towel dry and must be booked at the time daycare is booked. Unfortunately at this time we are unable to provide same day drop off requests for baths. Nail trims will be completed permitting the comfort of your pup and safety of our staff. All cookies are made for take home but can be given during their day of play with us.

OVERNIGHT BOARDING: Overnight Boarding is offered in a home based environment, kennel free unless requested otherwise. We strictly off boarding to daycare clients inclusively ensuring they have passed our first day evaluation and met all our requirements. All overnight boarders participate in daycare Monday to Friday and are given relaxing down time with interval outdoor play throughout the weekend days.

Health and Safety Notice

Dogs with contagious diseases or parasites are not allowed to attend daycare or overnight boarding. We are happy to provide care for injured dogs or those with special medical or health needs, but for the safety and health of other dogs, we cannot accommodate dogs with contagious disease or parasites.

Common diseases or parasites include, but are not limited to: bordetella (kennel cough) and intestinal parasites/worms. Symptoms of disease include: coughing, vomiting, diarrhea, discharge from the eyes, nose, mouth, and/or visible parasites in the stool.

If a dog shows signs of disease or parasites while in our care, we will isolate them from the other dogs, notify the owner and the dog may require a visit to the vet. The dog is welcome to come back after the vet declares them healthy and free of disease or parasites.

Your dog’s health and safety at our daycare is of the utmost important to us. In the course of playtime with other dogs throughout the day, minor injuries such as scrapes or bumps may occur. In the event that your dog becomes sick or injured during the day, our staff will assist him or her immediately to ensure his or her safety. We will then contact you, or your emergency contact, to alert you of the situation.

Please CONTACT US with any questions or for more information about this policy.